What is the content of service management-training program

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1. What is the content of a service management-training program? (technical skills, human interaction and behavior skills, and marketing and cross- and up-selling skills) Which aspect do you feel is the most important? Describe in 250+ words

2. What are the main operations performance objectives for McDonald’s?

3. Assume that the market segment is judged to be large enough, and the strong competitors are either absent or deemed to be vulnerable. Do you believe it is safe to enter the country? Critically evaluate and defend your position with specific marketing rationale?

Reference no: EM132212042

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