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A local autobody shop is looking to hire a new mechanic for processing quick oil changes. Two candidates have applied for the position. Frank Fillman is fresh out of Auto Mechanic school and expects a $26 per hour salary. His average service time for an oil change is 14 minutes. Amanda Cartun is a veteran who expects $34 per hour. Her average service time is 10 minutes. Factoring in goodwill, the cost for customer waiting is $40 per hour (this includes both time spent waiting for service to begin and the time for the actual oil change). Customer's arrive for oil changes at an average rate of 3 per hour.
a. What is the average waiting time customers would spend in the system under each applicant?
b. Which applicant should be hired? (Use cost analysis.)
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