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Speedy Oil provides a single-server automobile oil change and lubrication service. Customers provide an arrival rate of 2.5 cars per hour. The service rate is 5 cars per hour. Assume that arrivals follow a Poisson probability distribution and that service times follow an exponential probability distribution.
a. What is the average number of cars in the system?
b. What is the average time that a car waits for the oil and lubrication service to begin?
c. What is the average time a car spends in the system?
d. What is the probability that an arrival has to wait for service?
Why is an agenda a useful starting point for a meeting? How might a standard formal agenda be adapted for the following meetings: co-workers meeting with a human resources representative to discuss benefits; an ongoing employee support group; a self-..
Assume that customers arrive completely randomly, one at a time, at the rate of 15 per hour. Calculate the operating characteristics of interest to the manager.
Rachel Brown, chief engineer at Jones Electronics, has to decide whether to build a new state-of-art processing facility. If the new facility works, the company would realize a profit of $200,000. If it fails, Jones Electronics could lose $180,000. A..
Analyze the four steps of the control process and explain how each step contributes to the control function. Describe the three types of controls. How can the effectiveness of controls be assessed in an organization
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Sharp Discounts Wholesale Club has two service desks, one at each entrance of the store. Customers arrive at each service desk at an average of one every six minutes. What is the probability of waiting in line? How many customers, on average, are wai..
Selecting the correct scheduling technique depends on the volume of orders, the nature of operations, and the complexity of the jobs. There are four criteria that are used in operations to evaluate scheduling performance. List and explain the four cr..
Annual demand for a product is 13,000 units; weekly demand is 250 units with a standard deviation of 40 units. The cost of placing an order is $100, and the time from ordering to receipt is four weeks. The annual inventory carrying cost is $0.65 per ..
Goodman, N. (2012) 'Training for cultural competence', Industrial and Commercial Training, 44 (1), pp.47 - 50. After you have read the article, complete the following: Identify the definition of cross-cultural competence. Evaluate and identify the ch..
Develop a PSA for Pancron customers. (Communicating a PSA on a commodity product is accomplished through the product labeling.) Use only the information provided in the case to answer this question.
Compute the multifactor productivity under each system. Use carts per dollar cost (labor plus equipment) as the measure. (Round your answers to 2 decimal places.)
Hot Springs Marine borrowed $20 million cash on December 1, 2011, to provide working capital for year-end inventory. Hot Springs Marine issued a 4-month, 9% promissory note to Third Bank under a prearranged short-term line of credit. Prepare the jour..
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