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At a catalog order centre for gardening supplies, customers browse catalogs, look at display items, and fill out an order card for items that they wish to purchase. They then join a single queue and wait to be served by the next of the six clerks who becomes available (arrivals follow a Poisson process with an average arrival rate of 49 customers per hour.) Clerks will then take the customer’s order card, enter the order in the computer, retrieve the items from a small warehouse, and process payment. Studies show that the service time follows a negative exponential distribution with an average time of 4.11 minutes per customer. What is the average amount of time from when a customer joins the queue until they are finished being served, in minutes? (in minutes)?
a. 0.0041 mins
b. 0.19 mins
c. 2.36 mins
d. 4.34 mins
the harvey motorcycle company produces three models the tiger a sure-footed dire bike the lx2000 a nimble cafeacute
Why is operations management relevant to managers in other organization functions? Base your discussion on your experience of operations within your organization or an organization with which you are familiar
Any information about how they run their business would be helpful including their culture, bureaucracy, and decision making practices will be helpful.
Calculate the necessary parameter(s) for Best Buy's inventory policy of this high selling DVD? player.
Service operations often generate more difficult problems in planning than manufacturing operations. However, a service operation does have several planning related advantages which a manufacturing operation does not. Please explain briefly the diffi..
James has just changed companies. He was a DBA in a small company before moving to his new job. That database was known as a single user database, in that, only one person used it at a time. In the new job, they have a transactional database. He need..
knox corp. plans to sell 1000 units in 2011 at an average sale price of 40 each. cost of goods sold will be 40 of the
A recent engineering graduate intends to purchase a new car. He plans to pay $2000 down and to finance the balance over a 4 year period. The maximum amount that he can repay each month is $200. What is the most expensive car that he can afford, assum..
Discuss the business and ethical ramifications, either positive or negative or both, of a corporate strategy to establish your business in a right-to-work states (such as Texas and Oklahoma) instead of a union shop state (such as Pennsylvania) in ord..
Suppose you are asked to build a database application for a bicycle rental shop. Assume your database is to track customers, bicycles, and rentals. Explain the steps that need to be taken to develop this application. Specify entities and their relat..
What steps can the UAW take if there is no agreement? What steps can Ford Motor take if there is no agreement? Will the laws of the state of Michigan influence the collective bargaining process?
Explain the differences between a 3rd party beneficiary and a 3rd party assignee. Why are assignments of contracts so important for our free enterprise economy?
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