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In Pullman, one of the largest engineering firms is Schweitzer Engineering Labs (SEL). One of the products they produce is 1000 μm diameter fiber optic cables. The tolerance for the diameter is ± 0.0015 μm. Assume the process is normally distributed with a mean of 1000 μm and variance, σ^2= 0.00000075. Any cable with a diameter smaller than the lower spec limit is scrapped at a cost of $1. Any cable with a diameter above the upper spec limit is fixed for a cost of $0.75 per cable. Assuming that 100 cables are produced per day and that there are 250 working days per year, what is the annual cost of fixing plus scrapping?
Evaluate the service to club members and casual flyers by completing a table similar to table 3.1 (see page 70 Operations Management 6xth Edition Nigel Slack)
Reflect upon your experiences throughout the course. What was the most surprising thing you learned about project management and why? What was the most challenging concept studied? What are you most likely to use as a current or future project manage..
Based on the information discussed in the chapter, how would you oversee the design (or redesign) of a benefits program in a large organization? What issues would you consider?
How health care charging and pricing processes are different from those in other industries. How private and government insurers and payers impact actual reimbursement.
Review the customer satisfaction scores in Table 2.2 of the Week 2 readings. What do you think? Do you find these particularly low, and would you prefer to see them close to 100 percent? Why do you think they fluctuate?
Leaders must often motivate team members to perform at their optimal levels and remain engaged. Motivation can be broken down into two types of motivators-internal and external or intrinsic and extrinsic.
Customer Service is the New Marketing, why is customer service even MORE critical as you move to a global business model
First printing has contracts with legal firms in San Francisco to copy their court documents. Daily demand is almost constant at 12,500 pages of documents.
Marking down inventory items that don't sell will result in:
Construct a pie chart that plots the percentage of patients unssatisfied with their meals. Set the control limits to include 99.73% of the random variation in meal satisfaction. Comment on the results.
Briefly describe how project scope can/should be verified. Do you always need to verify project scope thoroughly and completely? Why or why not? How do you know if you have verified project scope thoroughly and completely?
Describe in your own words what a high performing project team can do. List several characteristics of a project that can often result in creating conflict.
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