What is quality and how do you define quality at university

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Reference no: EM132302652

1. What is quality? How do you define quality at University? At work? What is an organization you belong to/know of that does a great job with quality? Why do you believe this to be true? How does your definition of quality fit with what Malcolm Baldrige believed?

Provide source references.

2. How do LTV and RFM affect the customer pyramid? What is the purpose and importance of the customer pyramid?

Reference no: EM132302652

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