What is meant by disparate impact and disparate treatment

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1. Based on your experiences as a coffee consumer, does Starbucks’ strategy (as described in Illustration Capsule 1.1) seem to set it apart from rivals? Does the strategy seem to be keyed to a cost-based advantage, differentiating features, serving the unique needs of a niche, or some combination of these? What is there about Starbucks’ strategy that can lead to sustainable   competitive advantage?

2. What are some of the issues with product and services design?

3. Explain what is meant by disparate impact and disparate treatment. Compare and contrast the two. Provide an example of disparate treatment (other than those mentioned in the text) and provide a source from which you obtained your information for this example.

Reference no: EM132275802

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