Reference no: EM133262615

1. What is marketing mix?

A. Product/service, price, promotion and place.

B. Television, radio, print and electronic media.

C. Demographic population.

D. Budget, plan, mission and vision.

2. Who is a stakeholder in the medical practice?

A. Only people who own stock in the medical practice.

B. Anyone who is affected by the medical practice.

C. Patients, employees and owners of the medical practice.

D. Only an owner or employee of the medical practice.

3. An employee physician is MOST strongly motivated to remain with a group when he

or she feels:

A. Gratitude toward the group.

B. Obligated to the group.

C. Fear of finding a comparable position.

D. Invested in the group.

4. Which of the following is NOT considered in determining the staffing ratio for an

ambulatory setting?

A. Square footage per FTE employee.

B. Ability and skill level of staff.

C. Volume of patients.

D. Complexity of patients.

5. What is the term used for a job duty that is important to your company's operations, is performed frequently and cannot be assigned or performed in another way?

A. Critical.

B. Marginal.

C. Mandatory.

D. Essential.

6. Which of the following is a benefit of an effective training and development program?

A. Monitoring processes becomes unnecessary.

B. Employee retention increases.

C. Organizational goals are redefined.

D. Employees are not paid for training time.