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CASE: Sawhill Athletic Club (B) Sawhill Athletic Club, an athletic facility in Scottsdale, Arizona, was known for providing a high level of customer service to its members. Member complaints were taken seriously and immediately addressed. Lauren Nicole, the new manager of Sawhill, was now faced with having to resolve another service problem. Sawhill provided a clean towel to each member upon entering the women's or men's locker room. However, the facility had been regularly running out of clean towels for some time. Over the past month, members have complained loudly that something had to be done because they were tired of waiting for clean towels. Currently the facility had one industrial-size washing machine and one dryer, each with a capacity to hold 20 towels. The washing machine took 20 minutes to complete a load, and the dryer took 60 minutes. Following the drying process, the towels were folded and made available to members. The folding process took approximately 1 hour for 60 towels. The washing, drying, and folding of towels was done on an almost continual basis with at least one full-time person assigned to the area. The demand averaged 60 towels per hour. The process operated as follows: images “The solution is simple. We will purchase an additional washer and dryer. That will solve the problem" Lauren said confidently. 1. what is the reason Sawhill is regularly running out of towels? 2. What is the cycle time of the current washing-drying-folding process? What should the cycle time be in order to meet towel demand?
Altug’s coffe shop decided to install an automatic coffee vending machine outside one of its stores to reduce the number of people standing in line inside. Mehmet Altug charges $3.50 per cup. However it takes too long for people to make change.
From a business perspective, what are the dangers of "greenwashing"? If you were a marketing executive, would you have a policy against "greenwashing"?
Alpha Products, Inc. is having a problem trying to control inventory. There is insufficient time to devote all its items equally. Here is a sample of some items stocked, along with the annual usage of each item expressed in dollar volume.
Evaluate the financial performance of the company using the information provided in the scenario. Consider all the key drivers of performance, such as company profit or loss for both the short term and long term and how each factor influences mana..
Compare and contrast test marketing and roll out. Describe two forms of roll out for a new vacuum cleaner. support your choice.
When companies expand into the international arena, they do so either because their home market has matured or because they see real opportunities in the foreign market. Discuss which kinds of international strategies are most appropriate for comp..
What issues are likely to arise in a developing country when a global giant like Coca-Cola begins operations there? What kinds of advantages does such an expansion bring to the globalizing organization? Support your thoughts with research.
Imagine you're a senior executive for a large company. You've just been put in charge of your companies Information Security (IS) Program and told that your mandate is to prevent cybercrime through developing sound policy. Realizing that when employe..
The Right Supply Chain Read the case study “What is the right supply chain for your product?” and answer the following questions: 1) How does the nature of demand for your product alter the way that the supply chain is set up?
Why would subcontractors for a government project want their activities on the critical path? Under what conditions would they try to avoid being on the critical path?
2008 and 2009 were, to put it mildly, difficult years for the automotive industry. Both General Motors and Chrysler depended on unprecedented levels of government intervention to stay viable.
Is this a global company? Which global operations strategy does it follow? What is the competitive strategy that they follow? How are they achieving this competitive advantage
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