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1. After a 20-minute interactive lecture on basic selling skills, the trainer asks two of the participants to simulate an interaction between a salesperson and a customer. This training exercise is an example of a _______ role-play.
A. single
B. structured
C. role rotation
D. multiple
2. What is a commonly ignored area in on-the-job training (OJT) programs?
A. Questioning
B. Telling
C. Demonstrating
D. Preparation
3. Elena is using a computer-based training program that interprets her responses and provides her with specific, customized training to address the problems and difficulties she encounters. Which type of electronic training program is she using?
A. Behavioral monitoring
B. Programmed instruction
C. Interactive mentoring
D. Intelligent tutoring system
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