Reference no: EM133745672

Tasks associated with that role.

The first role I have selected is the one I refer to as the 'band-aid' of case management. I call it that because it is not something that is chronic or requires deep intensive treatment. Our textbook refers to them as Short-term Treatment Interventions. It is a situation that requires minimal treatment. Usually less than 12 sessions. I call it the band-aid, as it does not require a lifetime of healing, no major surgery just a little bit of extra care until the situation is resolved. I am not minimalizing this role in the least, actually I believe this to be a very important form of case management as it allows the client to heal and get back on the right track, and if the situation is not addressed, could possibly develop into a deeper more involved issue.

Lastly, and not least is the Tracking/Follow-up Role. In my mind, this is one of the most important roles of ALL case management. A human service worker can provide multiple different resources, but if there is no follow-up, how does the provider know if those resources were:

1. Effective,

2. Appropriate or

3 if the client reached out to the resource.

4. Perhaps the client reached out to the resource provider and they did not respond? There are so many situations where the client can simply fall through the cracks or get the impression they are not worthy or important enough to be helped the way they deserve.

What does the term "healthy boundary" mean to you? Why is it so important for case managers to create and maintain healthy and safe boundaries for clients?

Boundaries are vital to the healthy client/provider relationship. As we discussed in our seminar, setting boundaries must happen at the beginning of the helping relationship to provide a road map of sorts to the client and the provider to know where the safe zones are and what topics may be off limits. This is also incredibly important for the provider to keep their private life separate (no family pics in the office etc)

1. Provide an example of a case management boundary that exists primarily to protect the client. Be specific and describe the boundary as well as how it protects the client from physical or emotional harm.

For this example, I selected Standard 3, which states the following:

STANDARD 3 Human service professionals protect the client's right to privacy and confidentiality except when such confidentiality would cause serious harm to the client or others, when agency guidelines state otherwise, or under other stated conditions (e.g., local, state, or federal laws). Human service professionals inform clients of the limits of confidentiality prior to the onset of the helping relationship (NOHS, n.d.).

This standard must be adhered to by human service professionals. This is the foundation where trust is built. When trust is broken, it is difficult, if not impossible to repair. By sharing private information, not only is the human service professional breaking the law but jeopardizing the client/provider relationship.

An example of this could be casually mentioning the client in a restaurant while at lunch with a colleague. While discussing the situation with a colleague may be acceptable if the situation is mentioned in generalities without specifics such as names etc. However, having a discussion such as this in a public place is unacceptable. Perhaps the person at the next table knows the client and overhears the discussion and then the client knows their private sessions are being discussed at a public place.

2. Identify one minority group and discuss how you would you adapt your case management approach or services when working with members of that group. Describe why you would make that adaptation. Be sure to use the web resources in the reading section to support your response.

Human services professionals must treat everyone with respect, but not everyone can be treated the same. As a human service professional, one must know their audience and adequately assist them. I would make my office a warm and welcoming place for my clients. I would make sure that my words are genuine, and my empathy is sincere. If this were my first time meeting with someone that is LGBTQ I would do research to ensure that I was using proper terminology with my conversation.

References

Frankel, A. J., Gelman, S. R., & Paston, D. K. (2019) Case management: An introduction to concepts and skills (4th ed.). Oxford University Press.

Advancing the field of Human Services: LGBT Competencies. EBSCO Information Services, Inc. | www.ebsco.com. (n.d.).

Ethical standards for Human Services Professionals. National Organization for Human Services. (2024, May 19).