What does plan-do-check-act

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 Assignment:

(a) Which of the above two techniques is best suited for a Total Quality Management program? How is it used?

(b) Briefly describe acceptance sampling and statistical process control.

(c) What does "Plan-Do-Check-Act" (also known as the Shewhart or Deming Cycle) mean in TQM?

(d) What is the "Cost of Quality" and why does Philip Crosby (among others) say that "Quality is free"?

Reference no: EM133300320

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