What do you think should be an acceptable value

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Reference no: EM131360237

A typical retail transaction consists of several smaller steps, which can be considered components subject to failure. A list of such components might include:

COMPONENT	DESCRIPTION	DEFINITION OF FAILURE
1	Find product in proper size, color, etc.	Can't find product
2	Enter cashier line	No lines open; lines too long; line experiencing difficulty
3	Scan product UPC for name, price, etc.	Won't scan; item not on file; scans incorrect name or price
4	Calculate purchase total	Wrong weight; wrong extension; wrong data entry; wrong tax
5	Make payment	Customer lacks cash; check not acceptable; credit card refused
6	Make change	Makes change incorrectly
7	Bag merchandise	Damages merchandise while bagging; bag splits
8	Conclude transaction and exit	No receipt; unfriendly, rude, or aloof clerk

Let the eight probabilities of success be .92, .94, .99, .99, .98, .97, .95, and .96. What is the reliability of the system; that is, the probability that there will be a satisfied customer? If you were the store manager, what do you think should be an acceptable value for this probability? Which components would be good candidates for backup, which for redesign?

Reference no: EM131360237

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