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What do you envision for the future of crm in retail

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Reference no: EM131999574

1. Comment on the following statement: When done properly, companies can, in fact, dominate and control what is said about them on social media sites. (Do you believe this is true? Why or why not?)

2. Based on this your personal experiences what do you envision for the future of CRM in retail?

Reference no: EM131999574

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