What data fields the system collects for each

Assignment Help Management Information Sys

Reference no: EM133615597

Assignment: Remote-Control Software

Complete Chapter 7 Hands-On Project, and present your results in a single document. Copy and paste the spreadsheet section into your Word document.

Project:
Learn how data is captured and used. Go to the web site of one of the popular incident management systems listed below. Download and install a demonstration or trial version of the system to learn more about data fields captured by service desks. Explore the web site and demonstration version of the system you select, and then prepare a table or spreadsheet that shows what data fields the system collects for each of the data categories: customer data, incident data, status data, and resolution data. Also, provide a paragraph or two describing how the data is used-for example, the types of reports that can be created, the types of metrics that can be produced, the types of knowledge base searches that can be performed, and so forth.

Product and Vendor
assyst by Axios Systems
HeIpSTAR by Help Desk Technology International Corporation
HEAT by FrontRange Solutions
Remedy by BMC Software
Track-It! by Numara Software

Reference no: EM133615597

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len3615597

1/7/2024 9:32:38 PM

I am reaching out to request your assistance with assignment 2.4. I have attached the question and a screenshot of the textbook scenario. Could you please review the materials? Your help with this assignment is greatly appreciated. Thank you in advance for your time and consideration.

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