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Refer to the information in Exercise 8-15. For the coming year, Delta Products has told Johnson Brands that it will be switched to an activity-based pricing system or it will be dropped as a customer. In addition to regular prices, Johnson will be required to pay:
In Exercise 8-15, Delta Products has determined the following costs:
Order processing (per order)............... $ 6.00Additional handling costs if order marked rush (per order).... $10.00Customer service calls (per call)................ $12.00Relationship management costs (per customer per year)...... $3,000In addition to these costs, product costs amount to 85 percent of sales. In the prior year, Delta had the following experience with one of its customers, Johnson Brands:Sales .............$52,000Number of orders......... 250Percent of orders marked rush ... 70%Calls to customer service...... 160Order processing (per order)................. $7Additional handling costs if order marked rush (per order).... $12Customer service calls (per call)............. $17
Required
a. Calculate the profitability of the Johnson Brands account if activity is the same as in the prior
b. Assume that Johnson Brands decides to accept the activity-based pricing system offered by Delta Products. What changes will likely be made by Johnson?
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