Reference no: EM132214350
1. The start or end of a process is a _______.
a. process boundary
b. process design
c. process map
d. process bottleneck
2. Choose the statement that is most accurate regarding what a process map is for.
a. Including non-value-added activities in a process map is one of the important responsibilities of operations managers.
b. It documents how work either is or should be accomplished.
c. It distorts the boundaries of a process.
d. Adding multiple approval requirements for all transactions in a process map is a crucial part in the creation of the process map.
3. In a process design, what can be used to eliminate non-value-added activities?
a. Limiting the throughput of all processes
b. Adding multiple approval requirements for all transactions
c. Using value stream mapping
d. Increasing process boundaries
4. Select the statement that most closely reflects the intent of reengineering.
a. Reengineering decreases throughput by adding process bottlenecks.
b. Reengineering increases the number of non-value-added activities in a process design.
c. The goal of reengineering is to achieve quantum leaps in performance.
d. The aim of reengineering is to focus on quality by adding multiple approval requirements for all transactions.
5. Regarding custom goods, which statement is the most accurate?
a. They are made according to a fixed design.
b. They are made in anticipation of customer demand.
c. They are usually available as they are stocked in inventory.
d. They are produced on demand.
6. Select the implied service rate per service counter employee at TempWheels if customer demand is 60 customers every TWO hours on average, there are TWO service counter employees on duty, and the labor utilization is 75%.
a. 24 customers per hour
b. 20 customers per hour
c. 12 customers per hour
d. 16 customers per hour