Reference no: EM132241897
What can be done to improve the turnover rate?
Considering turnover, length of training, hiring success and learning curve for new employees develop a reasonable “hire ahead” plan, which keeps newly trained employees ready to take the place of employees who leave or are promoted to other positions. The “hire ahead” plan must allow no more than 3% of the employee base in each of the new tele profit centers to consist of newly trained employees.
The following factors should be considered while developing the plan:
• There is a human resource budget of $3.5M.
• From the HR Budget, $200K will be dedicated for recruiting and selection.
• Recruiting costs will increase by 30%, but the HR budget will not increase.
• Recruiting will be conducted through Monster, CareerBuilder, Solo gig, and in various print publications in the listed cities.
• There will be 4500 applications received per month from the recruiting efforts.
• Average turnover of the tele profit representatives in the company is 7% per month.
• Average turnover of the tele profit representatives in Jacksonville is 5% per month.
• New representatives receive two weeks of training in the classroom and two weeks of “side-by-side” training before they are on their own.
• All trainer positions are exempt.
• It takes nine months for a representative to be considered “fully trained”.