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Think about your favorite fast food restaurant that you frequently visit and consider what things a market researcher might observe when conducting research for this restaurant. Answer the following in paragraph form:
Name of the restaurant
How long will you observe the restaurant?
What attributes of service quality will you monitor?
What customer or employee behaviors will you monitor?
What ethical concerns might you face.
Can you explain/describe one performance appraisal method and explain an error that can occur in the performance appraisal process and one way to effectively deal with such an error.
Some customers are inherently not profitable and ‘retain’ because they extract more value from the firm than they provide in terms of revenue, reputation and recommendation. Identify three strategies for addressing this sort of retention ‘problem’. W..
Office Equipment, Inc (OEI), leases automatic mailing machines to business customers in Fort Wayne, Indiana. The company built its success on a reputation of providing timely maintenance and repair service.
Upward Influence– Explore your use of upward influence as a subordinate. Upward Dissent-Explore your use of upward dissent as a subordinate.
Project Management is a strategic necessity for the success of any business. Based on the reading in the chapters what do you think are the 5 most critical points in delivering successful Project Management in your current business (or former busines..
What is a core competence? Why is it essential to the success of the firm? Discuss the evolution of strategy (include in you answer which two strategies are not viable in the long run and how they are likely to evolve). How does cost become important..
Consider a weighted undirected network with edge costs cij . We are given the network’s minimum spanning tree, and a shortest path between two nodes n1, n2. The network’s minimum spanning tree. The shortest path from n1 to n2. Credit will only be gi..
What are some of the talents and skills you contribute? When it comes to leadership, what skills of yours really stand out?
Read and review the excerpts from the Sarbanes-Oxley Act in the Appendix of the textbook. Identify three of the criminal penalties that can be charged under the Sarbanes-Oxley Act. How do these sections of the Sarbanes-Oxley Act promote ethical be..
As part of its initiative to implement just-in-time (JIT) manufacturing at the motorcycle assembly plant in previous question,
Explain why it is important for the safety professional to become knowledgeable and skilled in system safety concepts.
How has Nike managed to create such intense customer loyalty? What does the community offer the customer?
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