What attributes of service quality will you monitor

Assignment Help Operation Management
Reference no: EM132203384

Think about your favorite fast food restaurant that you frequently visit and consider what things a market researcher might observe when conducting research for this restaurant. Answer the following in paragraph form:

Name of the restaurant

How long will you observe the restaurant?

What attributes of service quality will you monitor?

What customer or employee behaviors will you monitor?

What ethical concerns might you face.

Reference no: EM132203384

Questions Cloud

Prepare proposal for funding : You are required to have a business plan of your choice and then prepare a proposal for funding.
Maintenance of effective employee training program : Discuss at least three challenges and three opportunities for the implementation and maintenance of an effective employee training program.
Functions of management taking the company uber : Explain and discuss the following functions of management taking the company Uber into consideration:
Service value network of current global business activities : Give example of implementation of use of performance dimensions and framework in assessing service value network of current global business activities.
What attributes of service quality will you monitor : How long will you observe the restaurant? What attributes of service quality will you monitor? What ethical concerns might you face.
Explain general concepts-representations regarding impact : Explain general concepts and representations regarding impact, output, mechanism and control of E-SCM in current multiglobal company business operating system.
What is difference between management and leadership : What is difference between management and leadership?
The Domestic Expansion of Bo’s Coffee : Conduct an industry analysis of the coffee industry in Philippine.
What are the personal development learning-changes : What are the personal development learning, changes, leadership development you can build from the organizational structure and design?

Reviews

Write a Review

Operation Management Questions & Answers

  Describe performance appraisal method

Can you explain/describe one performance appraisal method and explain an error that can occur in the performance appraisal process and one way to effectively deal with such an error.

  Some customers are inherently not profitable and retain

Some customers are inherently not profitable and ‘retain’ because they extract more value from the firm than they provide in terms of revenue, reputation and recommendation. Identify three strategies for addressing this sort of retention ‘problem’. W..

  Case study - office equipment inc

Office Equipment, Inc (OEI), leases automatic mailing machines to business customers in Fort Wayne, Indiana. The company built its success on a reputation of providing timely maintenance and repair service.

  Explore your use of upward influence as a subordinate

Upward Influence– Explore your use of upward influence as a subordinate. Upward Dissent-Explore your use of upward dissent as a subordinate.

  Project management is strategic necessity

Project Management is a strategic necessity for the success of any business. Based on the reading in the chapters what do you think are the 5 most critical points in delivering successful Project Management in your current business (or former busines..

  What is core competence and what are output controls

What is a core competence? Why is it essential to the success of the firm? Discuss the evolution of strategy (include in you answer which two strategies are not viable in the long run and how they are likely to evolve). How does cost become important..

  Consider weighted undirected network with edge costs

Consider a weighted undirected network with edge costs cij . We are given the network’s minimum spanning tree, and a shortest path between two nodes n1, n2.  The network’s minimum spanning tree. The shortest path from n1 to n2. Credit will only be gi..

  What are some of the talents and skills you contribute

What are some of the talents and skills you contribute? When it comes to leadership, what skills of yours really stand out?

  How do these sections of the sarbanes-oxley act

Read and review the excerpts from the Sarbanes-Oxley Act in the Appendix of the textbook. Identify three of the criminal penalties that can be charged under the Sarbanes-Oxley Act. How do these sections of the Sarbanes-Oxley Act promote ethical be..

  Part of initiative to implement just-in-time manufacturing

As part of its initiative to implement just-in-time (JIT) manufacturing at the motorcycle assembly plant in previous question,

  Knowledgeable and skilled in system safety concepts

Explain why it is important for the safety professional to become knowledgeable and skilled in system safety concepts.

  What does the community offer the customer

How has Nike managed to create such intense customer loyalty? What does the community offer the customer?

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd