What are the customer saying about the service and product

Assignment Help Operation Management

Reference no: EM132252433

Applying this process to a real life type scenario/business – Answer questions and follow the 6-step process as it relates to JC Penny. Some of these questions may not relate to your organization but once you research you will be able to decide and choose accordingly. Each student is the CEO of one of these company’s struggling with some processes in the business:

Problem Identification –

What are the key problems affecting the business?

What are the customer saying about the service and the product?

What is the root cause of any decline in revenue, or production time?

Data Collection –

Why are certain processes falling short?

And what are the immediate steps the company can take to adjust the current processes to improve them?

Who are you listening to, are they actual or rumor complaints?

What departments are struggling?

Solution Generation –

What are some of the solutions you have for improvement?

What are some of the solutions your management team has?

How will you go about collecting all the best solutions?

Solution Test –

Are these solutions long-term or short-term solutions?

What are some of the cost factors associated with the solutions?

Does your team like the solution or are they going to sabotage it because they are unhappy with the decision made?

Solution Selection –

As the executive leader of the company are you comfortable with the decision you made?

How are you going to take a strong lead on this decision without alienating yourself?

Solution Implementation -

Evaluate and track how the solution is working?

Is it achieving the results that you wanted?

Is the results are poor, what steps do you need to take to adjust?

As the leader for the company, how will you appropriately change the solution direction without upsetting the environment or flow of the employees and production?

Reference no: EM132252433

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