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LEADERSHIP AND ORGANIZATIONAL BEHAVIOR
A company manufactures equipment, and sends out technical support engineers to help install the equipment at customer sites. The customer service department reports a higher incidence of customer calls about problems with the equipment or installation.
1. What are some alternative causes of the rise in complaints? Think of at least 10 different ideas.
2. You are planning a series of meetings with employees in manufacturing, engineering, technical support, and customer service to identify ways to improve customer satisfaction. What kinds of questions could you ask during these meetings?
3. What is positive deviance? How could you use positive deviance to improve satisfaction?
You are working with Law Connection. One of the company’s clients is scheduled for a court-annexed arbitration; however, she is unsure what a court-annexed arbitration is. Provide the client with at least two advantages of the court-annexed arbitrati..
Illustrate what is capacity balance also explain why is it difficult to achieve in practice. Discuss the methods that might be available to a business to address capacity imbalance.
Amber has a Homeowners 3 policy. If possible, determine the dollar amount of the loss that will be covered by Amber's insurance policy. Amber is on vacation, and a thief breaks into her hotel and steals a suitcase containing jewelry appraised at $1,2..
Post a leadership strategy for translating a vision into organizational success. Outline the steps a leader can take to effectively communicate a vision, get others within the organization to adopt it as their own, translate that vision into measu..
Penatech produces 3250 computer chips per day. Each day, a sample of 350 chips is tested for a period of 144 operating hours each. During the test, 1 failed at 15 hours, 4 failed at 40 hours, 3 at 72 hours, and 5 failed at 84 hours. What is the perce..
However, one of the port Authority's concerns is the effect that replacing the employees with machines will have on the times that drivers spend in the system.
In a one sentence describe the main job of the Finance function in an organization? the Marketing function? the Human Resource Function?
A certain farm inspects capsule medicine products by passing the capsules over a special lighting table where inspectors visually check for cracked or . partially filled capsules Currently any of three inspectors can be assigned to the visual inspect..
Spurred by effective curbs in the acute care setting, Congress authorized DHHS to design and implement reformed payment systems in many settings for ambulatory patients. What is the impact these reimbursement systems have had on:
Of the five management functions, which do you expect will experience the most dramatic changes in the next decade?
Construct a c-chart for test errors, and set the control limits to contain 99.73% of the random variation in test scores
phoenix computer manufactures and sells personal computers directly to customers. orders are accepted by phone and
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