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Sarah Coleman was the only member of the MCTF who had doubts about the success of the service guarantee program, but she was not about to push too hard-her job depended on the success of the program. Everyone else on the task force had jumped on the marketing bandwagon and hyped up the program as a solid success, even the president and CEO, Mr. Del Car. Privately, Sarah had many questions about this service guarantee initiative but all the banks were doing them.
Questions for Discussion:
What are the objectives of the service guarantee program?
Is a total payout of $860 over 10 months for 300 branches good or bad?
Are the bank's services and processes truly redesigned to meet the service guarantee promises?
Is GCB's service guarantee program well-designed and executed?
What are your final recommendations?
Operations Management is about a book review. Title of the book is "Goal". This book has been written by Dr. Eliyahu Goldartt. The book has been appreciated by many as one of those books which offers an insight into the operations and strategic capac..
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An analysis of the holding costs, including the appropriate annual holding cost rate.
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A number of drivers of change have transformed the roles, functions and responsibilities of an operations manager over recent years. These drivers have not only been based on technological innovations but also on the need for organisations to develop..
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Prepare a staffing plan showing the change of your unit from medical/surgical staffing to oncology staffing.
Ccompare the effectiveness of different leadership styles in different organizations
Be able to understand the concept of risk, roles and responsibilities for risk management and risk management tools and models.
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