What are 3 key concepts and topics from the chapter

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Question 1) What are 3 key concepts and topics from the chapter?

Question 2) WHat does it mean in the book between Human and Machine in the new CX

Question 3) What are the 5A's? Describe each one in detail

Question 4) What is 2 key takeaways from the chapter you found most interesting and why?

Reference no: EM133475522

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