We have learned more about quality management

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Reference no: EM132217670

1. Andrea’s lab was having trouble keeping organized notebooks and data files. Andrea wrote a proposal to management asking for funds to pay for employee training and an electronic notebook and data organization system. She notes in her proposal that the $60,000 she needs for this project will be recovered in less than three years from cost savings in reduction of mistakes, lost hours searching for data and rerunning experiments, and reduced time for future experiments due to better access to previous data. What are the costs of quality in Andrea’s proposal?

a. Prevention costs

b. Appraisal costs

c. Failure costs

d. These aren’t costs of quality, they are other business costs

2. Quality management has been present in some form for over 1,000 years. As we have learned more about quality management, we have realized

a. Automation can increase product quality, but it does not substitute for proper inspection

b. Involving the entire company in quality management efforts is important

c. Attention to quality is ultimately more important than producing inexpensive products

d. 100% of all product manufactured must be inspected to ensure high quality

3. Under Six Sigma guidelines,

a. The focus is on minimizing both waste and held inventory

b. Improvement projects need to have a goal defined in the first project step

c. All product should be within three standard deviations on each side of the target value

d. All employees can lead a quality improvement project, regardless of Six Sigma rank

Reference no: EM132217670

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