Using the design and prompts - create a customer empathy map

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Reference no: EM131872214

Discussion/Activity:

Consider one segment in your work that can be considered your customer. Using the design and prompts on page 131 of the textbook, create a customer empathy map, and summarize it using the appropriate categories.

Post a substantive response to the question (minimum 250-300 words).

Reply in a scholarly and substantive manner to at least two of your classmates

Reading - Design Thinking by Tim Brown

Attachment:- DesignThinking.rar

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The Bank of America in late 2005 came up with an idea which increased the amount of savings the account holders did. The service was called keep the change. This same idea can be used to increase saving of not only cash but also other resources especially the non renewable resources.

Reference no: EM131872214

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