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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
a. Use OM Explorer to draw a bar chart and a pareto shart to identify the significant service problem.
b. Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications.
What percent is the rebate? Round to nearest hundredth percent, what is the amount of the cash discount if the dealer pays within 15 days and what is the dealer's final price
American Capitalism. Is a large discrepancy between executive pay and that of the average worker unfair to the worker?
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A manufacturer of industrial sales has production capacity of 1,000 units per day. Currently, the firm sells production capacity for $10 per unit.
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Federal Express has registered impressive increases in sales and profits by emphasizing development speed.
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Suppose that you invest the $50,000 winnings that you receive today and earn 8% annually for the next 5 years. What is the future value of your total lottery payments?
Determine the value of the p-bar, the mean fraction defective. Then determine the control limits for the p-chart using 99.73% confidence level (3 standard deviations). Is this process in control? If not, which samples were out of control?
Employee performance may or may not be measured in some way by the employer as part of their review process.
Evaluate the pros also cons of each alternative also suggest a course of action to your CEO.
Bank then sought possession of his entire inventory, even though inventory was now twice as large as it had been when loan was made. Edward claimed that bank had rights to only half of his inventory. Is Edward Correct. Explain.
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