Unexpected issue halfway through customer project

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Reference no: EM133968777

Question

A project manager finds an unexpected issue halfway through a customer's project. After analysis, the project team determines that the issue will affect the timeline unless more resources are allocated to the project. What should the project manager do?

• Adjust the timeline since, in the past, the customer would not pay any additional costs, then inform the customer of the change.

• Meet with the project team to discuss internally whether they think cost is more important to the customer than the timeline.

• Absorb the additional cost for the additional resources internally so that the project completes within the timeline.

Inform the customer of the issue and discuss the options so that they are able to make a decision on cost versus timeline.

Reference no: EM133968777

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