Understanding fairness themes as perceived by customers

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Reference no: EM132292570

1. The Super Bowl aired on Sunday, February 2nd. Review how the ads used social media and research social media's impact on these ads. 500 words

2. The service recovery process is very interesting, understanding the "fairness" themes as perceived by customers. Please List and help me understand three fairness themes for service recovery with at least two methods/techniques/habits for each "Fairness" theme that you as a manager of an auto repair facility would use to train your employees in their handling of recovery situations.

3. Discussion: Human Resources (Thought Question)

From your participation, what do think is the greatest challenge facing HR Managers, in hiring and retaining a quality workforce? There is no right or wrong. Explain your thoughts.

Reference no: EM132292570

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