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Types of service staff

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Reference no: EM133384458

Assignment:

There are 3 types of service staff.

Type 1 service staff

  • Deal with customers quickly and effectively in "once only" transaction-based encounters where large numbers of customers are present
  • Exchanges consist of simple information and limited responses to customer requests
  • Examples: front-line personnel at fast-food restaurants

Type 2 service staff

  • Requires some independent decision making on the part of the staff member
  • Communications are generally more intense than Type 1 situations
  • Example: an effective wait staff person at a fine dining establishment

Type 3 service staff

  • Interactions are more extended and complex and often nonrepeatable
  • Example: staff members who are likely to be qualified as professionals

Now answer this question:

Why would Tim Hortons hire TYPE 1 SERVICE STAFF? Explain why.

Reference no: EM133384458

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