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Melissa Clare works for a software company as a technical support representative. Her duties include answering the telephone, providing information to customers, and troubleshooting technical problems. Her supervisor told her to be courteous and not to rush callers. However, the supervisor also told her that she must answer an average of 15 calls per hour so that the department’s account manager can meet his or her budget. Melissa comes home each day frustrated because the computer is slow in delivering information that she needs and sometimes provides the wrong information, causing her to search for the information in complex manuals. When she is pressed for time, she often cuts the call off prematurely or provides only the minimal information necessary.
What might Deming say about this situation?
Explain which of the 14 points might be violated.
Drawing upon Deming’s principles, outline a plan to improve this situation.
Which of the following best defines the "congruence" model of diagnosing change? Includes purpose, structure, rewards, and helpful mechanisms.
you and your fellow operations department teammates have been debating which companies are the best examples of
Select one of the stages of negotiation and write a dialog of how the conversation may go between you and your supervisor that has offered this relocation.
Give an example of every type of channel partner. Explain how channel partners rely on every other to sell their products also services. Give particular examples.
you are a new member of the operations team of a midsize manufacturing company with 500 employees. the decision makers
Profit Assembly Paint Inspection
Describe a plan for evaluating the effectiveness of the diversity training offered by the vendor. What measures will you use, and how will you design the evaluation study?
Company A uses an unstable chemical compound that must be kept in an environment where both temperature and humidity can be controlled.
Mr. Thomas invested an amount of Rs. 13,900 divided in two different schemes A and B at the simple interest rate of 14% p.a. and 11% p.a. respectively. If the total amount of simple interest earned in 2 years be Rs. 3508, what was the amount invested..
The demand for subassembly S is 100 units in week 7. Each unit of S requires 1 unit of T and 2 units of U. Each unit of T requires 1 unit of V, 2 units of W, and 1 unit of X.
suppose that you work for a design-build firm. as such your company may be responsible for the design work of a project
In forecasting future revenues for Ford Motor, Arroyo chose to rely on the 15 year growth rate historically, while Duren looked at the 2 year historical growth. Each person might have a (different) error. Discuss briefly what issues you see with each..
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