Training to improve trainees performance of tasks associated

Assignment Help Operation Management

Reference no: EM132290338

Patent Star International (PSI) Assessment is a provincial Canadian organization whose 350 to 400 professional appraisers determine the market value of land and improvements for taxation purposes. Each year, about 2 percent of property owners file a formal complaint or appeal with the agency. Complex appeals that are not resolved might proceed to an appeal board, which could lead to a formal hearing. The appeal process represents a significant cost, mainly in staff time. To help cut back, the agency decided to train appraisers to develop the skills needed to resolve appeals earlier.

Thirty-six appraisers took part in a two-day, face-to-face workshop that included group discussions, team summaries, case studies, and mock role-playing exercises. Before training, 20 percent of the trainees rated their knowledge and skill levels as high. After training, that number rose to 56 percent. In addition, 69 percent of the trainees said they had a high level of confidence in effectively applying the learning to their jobs.

However, six months after the training the value of the course was significantly diminished at the transfer of learning stage. More than one-half of respondents saw little or no improvement in tasks associated with appeals management.

Question - Discuss some of the strategies you would recommend before, during, and after training to improve trainees’ performance of tasks associated with appeals management. Be sure to indicate strategies for the trainer, trainees, and managers.

Reference no: EM132290338

Questions Cloud

Differences between tangible and intangible resources : What are the differences between tangible and intangible resources? Describe the similarities and differences between XML and HTML.

Optimization of utility of an individual : Describe the condition associated with optimization of utility of an individual. (give maximum of two-line Answer)

Gather information about the job context and environment : How would you gather information about the job context and environment? How could you use technology to show the positive and negative aspects of the job?

Determination of current consumption : How do binding budget constraints change the determination of current consumption in the Fisher two-period model? Illustrate graphically.

Training to improve trainees performance of tasks associated : Discuss some of the strategies you would recommend before, during, and after training to improve trainees’ performance of tasks associated

What is keynesian conjecture : What is Keynesian conjecture? What is consumption puzzle and how do cross-sectional and time series studies provide answer to this puzzle?

What will be the market price of the good : A) How much output will each firm produce in the Cournot equilibrium? B) What will be the market price of the good?

Outline the process of job evaluation : Define job evaluation. Outline the process of job evaluation. Use visual aids and graphics to enhance your presentation.

List the two things the government : Define fiscal policy and list the two things the government does that fall under fiscal policy.

User Account

All Pages