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A walk-in-clinic provides medical services to a college campus where most customers are students. The Director of the clinic is considering use of queuing formulas to determine the best level of staffing. On the basis of past record, the director finds that the clinic receives, at the average, 18 customers per hour, and service records estimate that each provider (doctor or nurse) takes 12 minutes to treat a patient. The hourly cost of a provider is $80 per hour. The cost of keeping a customer waiting in line is estimated to be $100 per hour (this includes patient's time, cost of inconvenience, bad word of mouth, loss of future business, etc). In order to use queuing models, assume that arrivals follow to a Poisson distribution and service times are exponentially distributed. Patients are treated by the first available provider on a first-come-first-serve basis from a single line. [Note: This is an M/M/C systems, use appropriate formula/table]. Determine the optimal number of providers (level of staffing) that minimizes the total cost of labor and customer waiting. What is the corresponding minimum total (hourly) cost?
Complete the Theory Matrix, which examines the quality theory's major concepts, the process of the theory, process-driven and customer-driven quality requirements and an example of a company that has applied that particular theory.
Raj has a jewel chest containing Rings, Pins and Ear-rings. The chest contains 26 pieces. Raj has 2 1/2 times as many rings as pins, and the number of pairs of earrings is 4 less than the number of rings.
Businesses big and small are tweeting to inform the world about their companies. By asking the question "What's happening?," Twitter allows users to tell their followers about moments in their daily lives. How could Twitter be used as a tool to stren..
The Transportation Act of 1920 had far reaching consequences. What were the conditions that led to this act being passed and what were the ramifications it had on the railroad industry?
Research a company that has had recent bad customer service and explain what you would do differently as the owner of the business. Please use class related topics from this week's learning material. Assignment on Correcting Bad Customer Service
Create a process flow diagram. b. Calculate the capacity (in minutes) at each station (cashier, frozen drinks, espresso). c. Calculate the total workload (in minutes) at each station given the customer arrival rate. d. Calculate the (implied) utiliza..
Prices apply inclusively to all units bought. What is the optimum purchase order size that should be placed, and what is the total cost?
What would be some of the essential elements in your disaster management and evacuation plan to be effective in preventing loss and damage to life and property?
You have been asked by your administrator to develop a PowerPoint presentation and supporting paper, for the staff that will give concrete examples, suggestions and ideas to create a more inviting family-school climate at your site. Your principal..
Define voluntary and involuntary turnover, and compare and contrast the effects that each type of turnover has on an organization. Your response should be at least 75 words in length.
give three examples of destinations where tourism planning has been successful as well as three destinations where
Identifies and analyzes the most important internal strengths and weaknesses of your organization: include an assessment of the organization's resources
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