Reference no: EM13928580
1) Which is the international standard for quality management for automotive industry suppliers of production parts, materials, and services?
- AI 9000
- TL 9000
- QS 9000
- AS 9000
2) What is one analytical tool common to all quality improvement programs?
- Pareto charts
- Continuous improvement
- Management by fact
- Kaizen
3) What is the certification when a qualified national or international standards body or similar certifying agency audits and certifies that a company is ISO 9000-compliant?
- Third party
- First party
- Fourth party
- Second party
4) Who is responsible for performing the first-party certification audit for a supplier firm?
- Firm
- Certifying agency
- Suppliers
- Customer
5) An opportunity flow diagram would best fit in which DMAIC category?
- Define
- Analyze
- Improve
- Measure
6) ISO 9000 is primarily concerned with what type of quality management standards?
- Business-to-consumer transactions
- Environmental
- Suppliers to the automotive or telecommunication industries
- Business-to-business commerce
7) A fishbone diagram might be found in which DMAIC category?
- Define
- Improve
- Measure
- Analyze
8) What is the international quality management standard for quality management and assurance that is primarily concerned with quality of air, water, and soil?
- ISO 14000
- ISO 2000
- ISO 9000
- QS 9000
9) What is a reason that a company may pursue ISO-9000 certification?
- Certification provides a company with unlimited legal liability protection
- Certification is required by most insurance agencies
- Certification is required by the European Community to show that a firm has used appropriate standards
- Certification provides competitive advantage in the global markets for suppliers
10) What form of ISO 9000-certification is the final requirement before a company may be registered and recorded as having achieved ISO 9000 status?
- First party
- Second party
- Fourth party
- Third party
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