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To quickly access these reviews by rating category

Assignment Help Operation Management
Reference no: EM132231082

For this hotel, select 20 reviews with a traveler rating of average, poor, and terrible. To quickly access these reviews by rating category, click on the travel rating link on the TripAdvisor web site (see below). Select at least 2 terrible and 4 poor reviews. Select reviews with clearly defined issues.

Customer ID-

Length of Customer Posting (# of words) -

Brief Description of Issues-

Degree of Severity Low to High (1 to 5) -

Degree of Fault Low to High (1 to 5) -

Service Attribute(s)Addressed -

Length of Management Response (# of words) and Helpfulness Low to High (1 to 5)-

1. What is the J.W. Marriott Desert Ridge Hotel ranking?

2. What is the ratio of positive to negative comments (for all hotel postings to date)?

Reference no: EM132231082

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