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During peak demand, an airline check-in with two desks and a single waiting line receives one customer every 1.5 minutes on average, with standard deviation of 0.4 minutes. Service times are 2.5 minutes on average, with standard deviation of 0.9 minutes. (vi) Find the throughput, the utilization rate and the efciency rate of the system. (vii) Find the average queue length and the average now time of the system. (viii) Would the average queue length change if one desk closed? If so, how and why? (ix) If the system was divided in two separate queues, one waiting line and one desk for priority passengers (30% of the total), and one waiting line and one desk for all other passengers, what would be the average queue length for the two types of passengers? (x) Assuming that a priority passenger’s wait costs twice the weight of a regular passenger, is it better to keep one single waiting line with two servers or two separate queues? Why?
You wish to analyze the pedestrian traffic that passes a given store in a major shopping center. You are interested in determining how many shoppers pass this store, and you would like to classify these shoppers on various relevant dimensions. What o..
In this chapter, refer back to three organizational charts that are illustrated. Southwest Airline, Hersey Foods and Microsoft. For each chart, identify four shortcomings based on the guidelines presented in this chapter. (Applied Case Study-Strategi..
Special Feature Of Service Blueprints
Describe the challenges that an organization will face when changing business processes and how information systems support business process.
The Goodparts Company produces a component that is subsequently used in the aerospace industry. Determine the process capacity (number of components produced per week) of the entire process. Suppose a second shift of eight hours is run for assembly ..
One important aspect of persuasive writing is addressing counterarguments. For this discussion, you will practice this skill by writing two paragraphs: one in which you defend a claim and one in which you refute it.
A project manager must consider several components when overseeing the planning process of aggregate operations; specifically, whether such components are factors that are internal or external to the organization. Which of the following factors wo..
Peter Billington Stereo, Inc.supplies car radios to auto manufacturers and is going to open a new plant. The company is undecided between Detroit and Dallas as the site.
What other analytical techniques are available to help a company like Wheeled Coach deal with layout problems? What suggestions would you make to Bob Collins about his layout? How would you measure the "efficiency" of this layout?
Discuss the Traveling Salesman Problem, its history, importance and complexity. Discuss practical applications (e.g. in Business) which rely on the TSP. Find out what you can about methods that have been used to approach this problem in industry or o..
Evaluates and examine ways to collaboration with public health leaders
Explain how do you hand le a project manager or project engineer who continually tries to "bite off more than he or she can chew". If he or she were effective at managing these projects.
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