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Although we can calculate it in different ways, one definition of CRM is “the sum of lifetime values of all customers”
Considering this scenario and the idea that some companies are changing their philosophy of customers always being right, do you think it is still possible for companies to gain long-term loyal customers? How would you interact with Regina and maintain her as a customer before the police have to get involved? Your manager has instructed you that you can't exchange the television, give her store credit, or any type of discount in the future.
Discuss an example of a person who is a member of a social group and has used social creativity strategies in an attempt to improve his or her self-image. What were the strategies, and were they successful?
As the human resources (HR) manager for a public organization, you are conducting a New Hire Orientation session for all new employees. As research for your orientation, you are writing a report about the functions of the organization, its strengt..
Explain in your own words how tools such as master scheduling, MRP, and DRP can be used to coordinate activity up and down a supply chain. For example, what information might we share with our customers? Our suppliers? What information might we want ..
Are the calculate benefits of reduced turnover sufficient to justify the $600,000 increased caused associated with the expansions of human resource managements department? Would your answer be the same if reduced productivity during learning period w..
Draw a sketch of the procurement Importance Matrix and briefly explain the focus/purchasing strategy that should be used for each of the four category items types.
Layout decisions affect a wide range of facilities, from factories, supermarkets, offices, department stores, and warehouses, to malls, parking lots and garages, and kitchens. Layout is also important in the design of some products such as the interi..
A shop that makes candles offers a scented candle, which has a monthly demand of 360 boxes. Candles can be produced at a rate of 36 boxes per day. The shop operates 20 days a month. find the optimal production order quantity, The average monthly cost..
Lori produces "Final Exam Care Packages" for resale by her sorority. She is currently working a total of 5 hours per day to produce 100 care packages. What is Lori's productivity? What will be the percentage increase in productivity if Lori makes the..
What are some situations in which management or the union would prefer centralized bargaining? In what situation might both prefer centralized bargaining? Discussion should take into account specific legal considerations affecting centralized bargain..
In 2013, McDowell Enterprises negotiated and closed a long-term lease contract for newly constructed truck terminals and freight storage facilities. The buildings were constructed on land owned by the company. Compute the present value of the lease. ..
Compare a $40,000 income in 1980 to 2010 and analyze the following questions: What are the differences in the available products? What are the differences in the quality of products? If you made $40,000 in 1980 and in 2010, what would your income sta..
A company manufactures a product using two machine cells. Each cell has a design capacity of 250 units per day and an effective capacity of 230 units per day. At present, actual output averages 200 units per cell, but the manager estimates that produ..
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