Reference no: EM131142723
The psychology of waiting lines is the theory that customers accept the idea of lines and are generally passive. T or F
Inventory management can have a direct effect on waiting line activity T or F
Sometimes hiring part time employees for seasonal or temp work is a problems because you must compensate them more for unskilled work. T or F
The customer who leaves a line and doesn't provide feedback is the most dangerous kind of customer. Firms can use this data from this type of customer or greatly improve their customer service approach. T or F
Supply chain management concepts should not be used as a model for how to operate a service operation. T or F
Limiting the services, or standardizing them can sometimes provide a lower waiting line variability. T or F
Changing the design of a waiting room decor, in an effort to reduce boredom and monotony for customers, is an example of waiting line diversions. T or F
The 'strategic service vision' refers to problems that need to be medidated when a firm considers a new service. T or F
When performing a SWOT analysis on an industry, one can utilize this to determine the health, strategic vision, and competitive advantage of a firm or service. T or F
An example of influencing the customer is to make scheduled visits available or requiring appointments for a given service.T or F
Often times, in the case of services the front & back office can be in different locations. T or F
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Greatly separated geographical locations
: Can multinational companies overcome the need for co-location of team members when the teams must be created with people who come from greatly separated geographical locations? If your answer is yes, how can they accomplishs this? If your answer is n..
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About the dispute between hybrid and conventional cars
: This speech is an informative speech written to enlighten a general audience about the dispute between hybrid and conventional cars. The speaker begins his introduction by stating that hybrid cars are growing in America and that the Obama administrat..
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System development life cycle-project management life cycle
: Analyze major events and technological advantages that influenced modern Health Care Information Systems including Governmental Programs, Documenting Care and automation, Financial requirements and automation. Analyze the global business processes us..
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Discuss the different stakeholders who have concern
: The idea of global warming has not been universally accepted. Discuss how the law must balance competing scientific opinions and make decisions in light of uncertainty. How should this be done? Discuss the different stakeholders who have concern in t..
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The psychology of waiting lines is the theory
: The psychology of waiting lines is the theory that customers accept the idea of lines and are generally passive. Inventory management can have a direct effect on waiting line activity. Limiting the services, or standardizing them can sometimes provid..
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Effective organizational structure for your business type
: What type of organizational structure most closely resembles your organization? Do you believe it to be an effective organizational structure for your business type? Why or why not?
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What sales would you predict-using weighted moving average
: The Bozo sales Company has had sales for the years 2004 through 2007 have been $50,000; 64,000; 67,000 and $80,000 repectively. What sales would you predict for 2008 using weighted moving average with weight of 0.40 for the immediate preceding year a..
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Emphasized the importance of on-time flight arrivals
: Southwest Airlines has particularly emphasized the importance of on-time flight arrivals. Explain why. What steps would you take to deal with a supervisor who asks you to falsify the results of your cost estimation?
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Request to bid contract to produce the slides
: Your firm designs PowerPoint slides for computer training classes, and you have just received a request to bid a contract to produce the slides for an 8-session class. From previous experience, you know that your firm follows an 85 percent learning r..
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