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Harbor Paint Products, Inc. proactively implemented an incentive program that rewarded employees for soliciting customer feedback on its new deck stain product. External sales professionals inside customer service representatives and partner retail associates were asked to contribute a minimum of seven customer impressions (positive or negative) each week into a company marketing data base. The program promoted the use of new technology for efficiency. The creation of worthy jobs. Consumerism and safe work environments. Consumerism and the right to be heard.
Explain what is the company's argument and how does it interpret the actions compared to the law -What evidence would the company need to have?
What decision would be handled most effectively by a group or team decision making? Which would be handled more effectively by individual decision making?
Explain and discuss the qualitative success indicators.
Using Blake and Mouton's leadership/managerial grid found in the Northouse textbook, in what situations are the different styles best?
Today, companies are increasingly concerned about customer defection. There are three main steps a company can take to reduce the defection rate.
How can you leverage your positional power to develop the other four points of power that Blanchard mentions
What is innovative about Salesforce.com's business model from a small enterprise perspective?
Examine the roles and responsibilities if leaders in creating and maintaining a healthy organizational culture.
Examples of internal communication prepared by management - Explain what are several examples of internal, management prepared information
Find the central tenets and main limitations of behavioral theories and dsecribe the main contribution of contingency theory of leadership.
The four functions of management are planning, organizing, leading, and controlling. Are these all-encompassing, or do you think that there are other functions that should be included? Why or why not?
How is a team different from a group and what are the benefits to companies of using teams of people rather than having groups of individuals try and accomplish the same tasks?
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