Reference no: EM132196280

Mission & Values

McDonald's brand mission is to be our customers' favorite place and way to eat and drink. Our worldwide operations are aligned around a global strategy called the Plan to Win, which center on an exceptional customer experience – People, Products, Place, Price and Promotion. We are committed to continuously improving our operations and enhancing our customers' experience.

McDonald’s Values

We place the customer experience at the core of all we do. Our customers are the reason for our existence. We demonstrate our appreciation by providing them with high quality food and superior service in a clean, welcoming environment, at a great value. Our goal is quality, service, cleanliness and value (QSC&V) for each and every customer, each and every time.

We are committed to our people. We provide opportunity, nurture talent, develop leaders and reward achievement. We believe that a team of well-trained individuals with diverse backgrounds and experiences, working together in an environment that fosters respect and drives high levels of engagement, is essential to our continued success.

We believe in the McDonald’s System. McDonald’s business model, depicted by our “three-legged stool” of owner/operators, suppliers, and company employees, is our foundation, and balancing the interests of all three groups is key.

We operate our business ethically. Sound ethics is good business. At McDonald’s, we hold ourselves and conduct our business to high standards of fairness, honesty, and integrity. We are individually accountable and collectively responsible.

We give back to our communities. We take seriously the responsibilities that come with being a leader. We help our customers build better communities, support Ronald McDonald House Charities, and leverage our size, scope and resources to help make the world a better place.

We grow our business profitably. McDonald’s is a publicly traded company. As such, we work to provide sustained profitable growth for our shareholders. This requires a continuous focus on our customers and the health of our system.

We strive continually to improve. We are a learning organization that aims to anticipate and respond to changing customer, employee and system needs through constant evolution and innovation.

I A. Briefly introduce the intent of your proposal: The intent of my proposal is to bring to light the importance of family life and the issues that can arise because of overworking.

B. Identify the proposal and how it may be implemented: The proposal set forth here will be to focus on employee engagement for fulfilling the organizational goals and stressing on the fulfillment of individual needs. Employees need flexibility; hence the company can offer valuable services to them as well. This will may be implemented by making available more training programs for employees and perks to keep them motivated.

C. Possible sources: possible sources are company site, news articles, and scholar publications.

II. The HR Strategy Proposal

A. Identify possibilities for a global outlook and cross-cultural approach for human resource professionals in the interest of improving cultural responsiveness and capitalizing on the commonalities, values, and individual uniqueness of organizational members.

B. Identify evidence-based strategies that integrate sound, data-driven analysis, and critical decision making to support the goals, vision, and mission of the organization.

C. Suggest how the department will continue protecting the integrity of the business, its employees, and its management practices through appropriate risk management and legal and ethical practices.

D. Suggest how to effectively leverage effective customer service and negotiation strategies that build engaging relationships with stakeholders through trust, teamwork, and direct communication.