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The Importance of Training
Organizations are challenged with the importance of training. Consider the following scenario:
Johnson Telecommunications has seen an increase in employees leaving the organization (turnover rate) over the past 6 months. Based on the results from the exit interviews, it is apparent that training needs to be redesigned for their current customer service personnel and new employee hiring in this area.
Using LinkedIn or another Internet search, research the essential elements to be an effective customer service representative. For example: What are the necessary skills one must possess? How can you further engage your customers? What do customers want? What does loyalty look like? What about customer satisfaction? Are traits, skills, and attitude important? What else can you think of?
Even though most corporate bonds in the United States make coupon payments semiannually, bonds issued elsewhere often have annual coupon payments. Suppose a German company issues a bond with a par value of €1,000, 25 years to maturity, and a coupon r..
Southern Alliance Company needs to raise $60 million to start a new project and will raise the money by selling new bonds.
Distinguish an operating asset from a financial (non-operating) asset.
What is the size of the annual payments the father must make if the fund is to supply Susan with the above estimates?
What is the mortgage that the couple can apply for based on their budget and the offered terms? With this mortgage and a 20% down payment,
A hospital records the number of floral deliveries its patients receive each day. For a two-week period, the records show 15, 27, 26, 24, 18, 21, 26, 19, 15, 28, 25, 26, 17, 23 Use exponential smoothing with a smoothing constant of .4 to forecast the..
Fielding Wilderness Outfitters had projected its sales for the first six months of 2008 t be as follows: Jan.$50,000, Feb $60,000, March$100,000, April $180,000, May $240,000, June $240,000 Cost of goods sold is 60%of sales. Assume that the interest ..
If you want to buy a car 3 years from now and know you'll need $6,000 a that time, how much would you have to put in the bank in an 8% vehicle at the end of each period to have $6,000 in 3 years assuming the vehicle compounds your money semi-annually..
Discuss the difference between PnL explanations of two options?
Relating Present Value to real life, discuss advantages and disadvantages of beginning to draw Social Security Benefits at age 62 vs. waiting to begin drawing them at full retirement age (let's assume 67).
Jensen and Meckling (1976) also provide potentially important insights into the choice of Capital Structure. They discuss Agency Conflicts and the Costs associated with these them. Describe the Agency Conflicts between Corporate Managers and the Stoc..
Whoopie Cushions, Inc. is analyzing the proposed purchase of a new machine for $550,000. The proposed machine has an estimated economic life of six years but will be treated as five-year MACRS property for depreciation purposes. Calculate the NPV of ..
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