Reference no: EM132297311

1. According to Marlowe hierarchy of needs theory, esteem needs:

A. are the most difficult to address

B. include the need for recognition

C. involve realizing ones potential for continued growth

D. are met entirely from within an individual

2. ____ Focus on why people choose certain behavioral options to satisfy their needs and how they evaluate their satisfaction after they have attained these goals:

A. content perspective

B. process perspective

C. reinforcement perspective

D. Linear perspective

3. The human resource approach to motivation:

A. advocates an incentive pay system

B. guides most contemporary thinking about employee motivation

C. believes that the illusion of participation enhances employee motivation

D. fails to consider motivational factors other than monetary compensation

4. Which of the following contextual variables is generally a good fit for a leadership style in keeping with a pragmatic mental model? Choose the best answer -- i.e., the best fit.

A. an organization operating in a complex environment

B. an organization culture high in assertiveness

C. an organization operating in an ambiguous environment

D. an organization culture low in power distance

5. In predicting leadership outcomes, proximal individual attributes refer to

A. problem solving skills, social appraisal skills, and expertise or knowledge

B. personality traits, cognitive abilities, values, and motives of the leaders

C. attributes that cause people to remain emotionally distance from others

D. attributes that cause people to seek approval and rewards

6. 60 customers/hr arrive randomly and randomly join one of 6 unpooled queues. Each of the six employees can handle exactly 15 customer requests/hr (i.e., no variability). What percentage reduction in waiting time does pooling of all six queues into one queue offer?

A. 83%

B. 50%

C. 92%

D. 16%