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Legal Sea Foods operates several restaurants and fish markets in the Boston area and other East Coast locations. The company’s standards of excellence mandate that it serves only the freshest, highest-quality seafood. It guarantees the quality by buying only the “top of the catch” fish daily. Although Legal Sea Foods tries to make available the widest variety every day, certain species of fish are subject to migratory patterns and are not always present in New England waters. Weather conditions may also prevent local fishermen from fishing in certain areas. Freshly caught fish are rushed to the company’s quality control center where they are cut and filleted in an environmentally controlled state-of-the-art facility. All shellfish come from government-certified beds and are tested in an in-house microbiology laboratory for wholesomeness and purity. There are even special lobster storage tanks so that all lobsters are held under optimum conditions, in clean, pollution-free water. Every seafood item is inspected for quality eight separate times before it reaches the table. At Legal Sea Foods’ restaurants, each meal is cooked to order. Even though servers make every effort to deliver all meals within minutes of each other, they will not jeopardize the quality of an item by holding it beneath a heat lamp until the entire order is ready. The service staff is trained to work as a team for better service. More than one service person frequently delivers food to a table. When any item is ready, the closest available person serves it. Customer questions can be directed to any employee, not just the person who took the initial order. a. Draw a high-level SIPOC map of this process. b. Suggest a set of CTQ’s for Legal Sea Food customers.
Describe its cause-and-effect relationship in your strategy map.
Discuss the major issues addressed in the case you found. Explain the contract law that the court applied to the case and why. Then, determine at least one (1) action in drafting the contract that either company to the dispute could have taken to avo..
What are the potential problems with this experimental design and the procedures used? How might you do the test differently?
What are the cost implications of each delivery option? What are the qualitative and service characteristics of each delivery option? Based on your analysis, what would you recommend to Bob?
The contract is silent on the method of testing but requires the contractor to present a test and acceptance plan for approval.
Specifically, what did you gain from the potential outcomes related to Pay For Performance?
Assume, hypothetically, that North Carolina is considering a 25% tariff (tax) on all foreign-manufactured textiles and furniture items imported into the state. The tariff’s purpose will be predominately protective in nature, designed to protect and a..
Other than cost savings, what benefit would using the optimal order quantity yield (relative to the order size of 1,500)?
Earl Energy Services has many employees and many applicants for every job vacancy. It pays very well in the rural county - better than almost any other employer
how training objectives align with course outcomes.
Professional Judgment is made up of a person’s values, ethics, attitudes and knowledge of the accounting profession. KPMG, a big four accounting firm, has developed a framework addressing professional judgment. Describe the framework and how it serve..
How has WestJet kept its low operating costs and increased the utilization of its planes, while growing more than 10 percent per year?
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