Reference no: EM133353179
Questions
1. What was the primary performance-expectations gap in the case "Robinhood: The Challenges of Keeping Pace with Innovation"?
The firm claimed to have made donations to charity, but instead the money went to investors.
The public expected a state-of-the-art app, but it was essentially outdated software.
The public expected effective customer support, but it was slow and inadequate.
The firm advertised free trades for all but actually charged its customers hefty hidden fees.
2. Stakeholder dialogue refers to all of the support calls a firm gets from its stakeholders.
True or False
3. The issue management process consists of these steps in this order:
identify issue, analyze issue, generate options, take action, evaluate results.
evaluate results, take action, identify issue, analyze issue.
analyze issue, take action, generate options, evaluate results.
identify issue, take action, analyze results, defend results.
4. Legal environmental intelligence includes
information regarding costs, prices, and international trade.
considerations of patents, copyrights, or trademarks.
analysis of local, state, national, and international politics.
patterns of aggressive corporate growth versus static maintenance.
5. Contemporary issue management is a finite process that occurs on average once a year.
True or False
6. An interactive business-stakeholder relationship is one where?
organizations use role-playing to effectively engage with external stakeholders.
competitive advantage is realized through a constant change of internal representatives.
companies engage with all of their stakeholders using only electronic communications.
companies actively engage with stakeholders through mutual respect and trust.
8. The most effective global leaders possess the ability to grasp changing business context, which means what?
being able to grasp the long-term strategic plan of the organization.
understanding emerging environmental and social trends affecting the firm
possessing the ability to deal with the frequent ambiguity of public issues.
having the appropriate skills to communicate with external stakeholders.
10. Contemporary issue management
is an interactive, forward-thinking process.
is used by all government agencies.
was useful in the 1970s, but not today.
is a linear process.
12. The boundary-spanning department assigned to manage a public issue often depends on the nature of the issue.
True or False
13. Understanding and responding to changing societal expectations is a business necessity.
True or False
14. Effective global leaders deal with the complexity of public issues in what ways?
being flexible
using creativity
learning from mistakes
All of these choices are correct.