The average number of callers waiting to place an order

Assignment Help Operation Management
Reference no: EM131433309

Janson's Department Store in? Stark, Ohio, maintains a successful catalog sales department in which a clerk takes orders by telephone. If the clerk is occupied on one? line, incoming phone calls to the catalog department are answered automatically by a recording machine and asked to wait. As soon as the clerk is? free, the party who has waited the longest is transferred and serviced first. Calls come in at a rate of about 12 per hour. The clerk can take an order in an average of 3.0 minutes. Calls tend to follow a Poisson? distribution, and service times tend to be exponential. The cost of the clerk is ?$8 per? hour, but because of lost goodwill and? sales, Janson's loses about ?$30 per hour of customer time spent waiting for the clerk to take an order. The average number of callers waiting to place an order? = ____ callers (2 decimals)

Reference no: EM131433309

Questions Cloud

What did you learn about your topic from these sources : ENG 210 : What did you learn about your topic from these background sources? Why do you find these particular pieces of information especially interesting?What are some questions you might explore in the research from here? What steps will you tak..
Examples of effective techniques for team decision making : "Everything is for the reader's convenience, not yours." What does this require of you as the writer? What are examples of effective techniques for team decision making? What are examples of strategies for avoiding potential liabilities in team decis..
Which of the given is an example of the hawthorne effect : Which of the following is an example of the Hawthorne effect? Internal validity allows one to do which of the following? Which of the following is the most likely to have the greatest internal validity?
Read the chapter either on caesar- ciceroor cleopatra : Read the chapter either on Caesar, Cicero, or Cleopatra (in the Antony chapter) by Plutarch. You will find the chapters by putting in for your search on the internet Lives of the Noble Grecians and Romans by Plutarch. The website should pop right ..
The average number of callers waiting to place an order : Janson's Department Store in? Stark, Ohio, maintains a successful catalog sales department in which a clerk takes orders by telephone. If the clerk is occupied on one? line, incoming phone calls to the catalog department are answered automatically by..
Calculate the ph of distillated water : Calculate the pH of distillated water in equilibrium with atmosphere at 25 °C. Only consider CO2 gas exchange.
What is the annual inventory turnover : Suppose demand is 45 units a month, average inventory is 60 units, and unit cost is $20. What is the annual inventory turnover? Why does project management often involve the management of conflict?
How to protect her soon-to-be-opened bakery from liability : A friend has asked you to help her decide how to protect her soon-to-be-opened bakery from liability, while still maintaining a business structure that fits her needs. Compare and contrast two (2) different possible business entities that would be su..
How much bicarbonate is generated : how much HCO3- is generated and what will be the contribution to alkalinity from the HCO3- generated?

Reviews

Write a Review

Operation Management Questions & Answers

  Global environment are leading to increased outsourcing

First outsourcing moved manufacturing jobs from the United States to parts of the world where labor was cheaper. Then U.S. companies began outsourcing white collar and professional jobs offshore, many to India. Jobs contributed by American firms have..

  Discuss whether pharmacists are exempt or nonexempt workers

Pharmacists were paid a salary based on an expected number of hours of work. Their hours and salaries were reduced based on lower sales during slow times of the year. The pharmacists claim that this practice makes them nonexempt, and they sue for unp..

  Business buying process differs from consumer buying process

Describe how the business buying process differs from the consumer buying process. Include an explanation of the unique characteristics of business markets.

  Capital for an average-risk whispering pines investment

Whispering Pines, Inc. is currently all-equity financed. The expected rate of return on its unlevered shares is 12%. The beta of the market portfolio is 1.0, the risk-free rate of return is 3%, and the market risk premium is 6%. Given this informa..

  Evidence of measure validity obtained

The degree to which evidence of a measure's validity obtained in one situation without further study is known as A) Cross Validation B) Concurrent Validation C) Validity Generalization D) Utility Analysis E) Predictive Validation

  What are the conection between business and law

what are the conection between business and law from the standpoint of our economic system which is capitalized?

  Throughout the implementation of a project which of the

1 during the implementation of a project which of the following should be the primary focus of a consulting firm?bull

  An aggressive alternative for aggregate planning

Which one of the following is an aggressive alternative for aggregate planning?

  Core competencies and healthcare professional education

Describe in 250 words or more the IOM's five recommended "core competencies" and their importance in healthcare professional education. How do these competencies compare to your expectations for education for your future in healthcare?

  State law prohibited public criticism of state facials

State law prohibited public criticism of state facials. Kelly criticize the officials and was arrested. She argued that the law conflict did with the US Constitution. The government argued that the law didn't conflict with the state constitution. The..

  Define the characteristics of a group boycott

What are tying arrangements? Explain with the help of an example. Define the characteristics of a group boycott and provide an example of when it would be appropriate.

  Choose a method for focusing the organizations attention on

select a well-known company and a product or service that is produced by that company be sure to avoid products that

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd