Reference no: EM132229068
1) The average global output of a dependent system with variation will always be:
a) Equal to average output of its local operations
b) Totally unpredictable
c) Will be less than the average output of its local operations
d) Greater than average output of its components
e) None of the above Resource 1 250/day Resource 2 120/day Resource 3 110/day Resource 4 300/day Resource 6 115/day Resource 5 150/day Input Input Input 3
2) The most basic type of operation process is:
a) A V-type
b) An A-type
c) A T-type
d) An I-type
e) None of the above
3) All are the following are true regarding business except:
a) Increasing a necessary condition such as quality above the needs of the customer will result in more profit
b) A necessary condition may include good customer service
c) A goal is something you want more of
d) Cash flow is a necessary condition
e) Employee satisfaction must be “good enough”
4) An individual resource in a dependent system with variation is subject to:
I. Starvation
II. Blocking
III. Global output equaling the average of its local outputs
a) I only
b) II only
c) I and II and III
d) III only
e) I and II
5) Dynamic complexity includes all the following attributes except:
a) Obvious interventions produce non-obvious consequences
b) The action has similar effects over the short and long run
c) The action has one set of consequences locally but different results in another part of the system
d) The real leverage in most management situations lies in understanding cause and effect dependency and variation
6) A-type operational flow exhibits all of the following attributes except
a) Assembly (convergence) of a large number of items into relatively small number of end items
b) Is basically the same as a project
c) Managing priorities of material flow is needed
d) Is the only flow type not impacted by the utilization syndrome
7) According to John Kotter, change in an organization actually can be maintained, but only:
a) If it seeps into the bloodstream of the corporate body
b) If the intended change is formally documented
c) When the CEO pledges its support d) Assuring quick acceptance of the proposed change
e) None of the above 4
8) In any operation, variability can be buffered by all except:
a) Time
b) Capacity
c) Cost reduction programs
d) Inventory
e) None of the above
9) Operations can include all except;
a) Transformation
b) Feedback
c) Convergence
d) Lack of any variability
10) All are true about systems thinking except:
a) Detail complexity is easier for most people to grasp
b) Humans have a difficulty in dealing with dynamic complexity)
c) The best way to develop your systems thinking abilities is through experiential learning
d) The majority of cause-effect relationships in nature are linear
11) A company has been working a six-sigma program for several months, with a focus on improving yield on a particular process. Prior to the program, the typical process yields were averaging 70%. Presently, yields are consistently above 95%. This will directly allow the company to:
I. Increase price for the product
II. Reduce their process buffers
III. Hire less expensive operators
a) I and II
b) III only
c) II only
d) I, II and III
12) “Tampering” with a system that is in statistical control generally
a) Has a slight positive impact on results
b) Greatly reduces system variation
c) Increases system variation
d) Has no impact to variation
e) None of the above