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"The opportunity to Improve service productivity varies depending on the degree of customisation and the degree of labour, so techniques like value stream mapping and service blueprinting are rarely applicable." Do you agree or disagree with this statement? What are the different types of service models described in the Service Process Matrix? What is value stream mapping and service blueprinting? Define all terms used. Critically discuss using concepts and frameworks discussed in the course and use course presented case example to illustrate the argument. 500 - 700 words.
Attachment:- Operation Analysis Techniques.rar
Attachment:- Case Studies.rar
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