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Erica Carson "We will do it for 10 percent less than what you are paying right now." Erica Carson, purchasing manager at Wesbank, a large western financial institution, had agreed to meet with Art Evans, a sales representative from D.Killoran Inc., a printing supplier from which Wesbank currently was not buying anything. Art Evans's impromptu and un- solicited price quote concerned the printing and mailing of checks from Wesbank. Wesbank, well known for its active promotional ef- forts to attract consumer deposits, provided standard per- sonalized consumer checks free of charge. Despite the increasing popularity of Internet banking, the printing of free checks and mailing to customers cost Wesbank $8 million in the past year. Erica Carson was purchasing manager in charge of all printing for Wesbank and reported directly to the vice president of supply. It had been Erica's decision to split the printing and mailing of checks equally between two suppliers. During he last five years, both suppliers had provided quick and quality service, a vital concern of the bank. Almost all checks were mailed directly to the consumer's home or business address by the suppliers. Because of the impor- tance of check printing, Erica had requested a special cost analysis study a year ago, with the cooperation of both suppliers. The conclusion of this study had been that both suppliers were receiving an adequate profit margin and were efficient and cost-conscious and that the price struc ture was fair. Each supplier was on a two-year contract. One supplier's contract had been renewed eight months ago; the other's expired in another four months. Erica believed that Killoran was underbidding to gain part of the check-printing business. This in turn would give Killoran access to Wesbank's customers' names. Erica suspected that Killoran might then try to pursue these customers more actively than the current two sup- pliers to sell special "scenic checks" that customers paid for themselves.
How would you evaluete a supplier of check printing for this bank?
?Read your country's profile on Geert Hofstede - Cultural Dimensions. What do you think of modeling an entire culture on just four traits?
A collective bargaining agreement (union contract) specifies that management may implement work rules. This part of the contract is referred to as:
The Animè Sushi Bar collects data on how many dragon rolls and sashimi are made per hour. Dragon rolls take longer to make than sashimi. What might explain the difference in production between Week 1 and Week 2?
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In this module/week's forum, you must read 1 of the articles above and provide a 2-3-sentence summary of the article in the opening paragraph.
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First, identify all the leadership challenge issues that might be suggested by this fact pattern.
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Speculate two (2) of the management teams' objections the union is likely to face. Develop two (2) arguments to counter the management position.
Do you regularly make time in your busy schedule to read and evaluate the current research in your professional field? This is a practice many successful executives have embraced, and one that helps to keep them on the leading edge of thought.
Now, you will develop recommendations to improve productivity and patient satisfaction. Consider what you know of Lean Management and Six Sigma principles and practices. Based on this understanding, ask yourself: What would the president and medic..
What do you think underlies the low scores of understanding jobs, goals, and getting things done from Pillsbury's original salesforce?
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