Summarize the history of operations management

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Question 1: Summarize the history of operations management including its transition from the manufacturing to the service industry and how "operations" has become a managerial function.

Question 2: Provide examples to illustrate how operations management can be used to add value for customers and add competitive advantage to the organization

Question 3: Describe the concepts of "systems design" and "process design", and how they apply to the tourism and hospitality industry

Question 4: Provide examples of "process" and "product" innovations within the industry and assess their importance to the targeted stakeholder.

Reference no: EM132440824

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