Summarize customer empathy map

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Reference no: EM131872199

Discussion/Activity:

Consider one segment in your work that can be considered your customer. Using the design and prompts on page 131 of the textbook, create a customer empathy map, and summarize it using the appropriate categories.

Post a substantive response to the question (minimum 250-300 words).

Reply in a scholarly and substantive manner to at least two of your classmates

Attachment:- ManagingAsDesigning Red.rar

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The aim of this assignment was to create a customer empathy map and provide brief description for the map. In this assignment, selecting a hospital, a customer empathy map is created for its target market that is customer segment requiring stress management session. A brief description is provided for all the points pinned in the map and key rationale is provided for the same. The customer empathy map includes: Think and feel, see, hear, say or do, pain and gain.

Reference no: EM131872199

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