Substantial amount of data about consumers

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Reference no: EM133823569

Question

Assume it is 2024, and the Mohawk team wants to take their company to the next level. The company platforms have accumulated a substantial amount of data about consumers, products, vendors, fulfillment, and customer service. The company is considering two initiatives:

1. An AI initiative that integrates Generative AI capabilities with Mohawk data/knowledge to build a chatbot that answers consumers' questions about products and services and provides first-tier customer service.

2. An analytics capability to provide the management with descriptive, predictive, and prescriptive capabilities. These capabilities would support both operations and decision-making.

Reference no: EM133823569

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